Privacy policy
Privacy Policy
DESIGNER PRET PRIVACY POLICY
Last Updated: July 27, 2024
Overview
This Privacy Policy explains how Designer Pret (“Designer Pret”, “we”, or “us”) collects, protects, uses, and discloses information about you when you use www.designerpret.com (“Website”), and any of our other services (collectively, including the Website the “Services”), and whether you access the Services directly or through a third party. We at Designer Pret know you care about how your personal information is used and shared, and we take your privacy seriously.
If you have any questions or concerns about our information practices, please contact us at trendy@designerpret.com.
If you do not want information about you to be used as described in this Privacy Policy, you must stop, or refrain from, using the Services.
Information We Collect
“Personal Information,” as used in this Privacy Policy, is information that directly identifies an individual, such as a person’s name, or information that reasonably allows an individual to be identified indirectly, such as email or home address or a person’s mobile phone number. Personal Information also includes information that is directly combined with such identifying information.
We collect Personal Information when people use our Services, including our Store and Website. Customers also sometimes provide us with information about other individuals, such as when a customer sends a gift or uses our referral services to tell a friend about us. In those cases, we may ask the customer to provide the recipient’s name, mobile number, and email address. (We may also collect Personal Information in any personalized message that is submitted with a gift or referral.) We will automatically send the recipient email correspondence with the gift or referral and invite them to visit the Website or otherwise use the Services. If we receive Personal Information for a referral or gift, we use that information for the sole purpose of sending this email correspondence, and for tracking the use of the gift or the success of our referral program.
What does this Privacy Policy cover?
This Privacy Policy covers our treatment of Personal Information that we gather when you are accessing or using our Services, but not the practices of companies we don't own or control, or people that we don't manage. "Personal Information" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" under applicable data privacy laws, rules, or regulations. This Policy applies only to Personal Data that we collect from you directly; if we did not collect data directly from you, you should contact the entity that collected your Personal Data in the first instance to address your rights with respect to such data. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.
We do not knowingly collect or solicit personal information from anyone under the age of 15. If you are under 15, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 15, we will delete that information as quickly as possible. If you believe that a child under 15 may have provided us with personal information, please contact us at trendy@designerpret.
Will Designer Pret ever change this Privacy Policy?
We're constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on designerpret.com, by sending you an email, and/or by some other means. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected.
Categories of Sources of Personal Information
We collect Personal Information about you from the following sources:
Information You Provide to Us:
We receive and store any information you knowingly provide to us. If you provide your third-party account credentials to us or otherwise sign in to the Services through a third-party site or service, you understand some content and/or information in those accounts ("Third Party Account Information") may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy. Certain information may be required to register with us or to take advantage of some of our features.
If you use our Services to make a purchase, we may request certain Personal Information from you to facilitate the transaction and get you the goods. We, or companies that provide services on our behalf, may also collect certain financial information from you, such as your payment method (this may include valid credit card number, type, expiration date, or other financial information). We store only a very limited portion of your credit card information, in a manner that is generally permitted by credit card issuers. Our payment processor, which credit card issuers require to have sufficient security, stores and process your credit card or other payment information using industry-standard security measures. By making a purchase through the Services, you give us consent to use and provide your financial information as we consider necessary to process the transaction.
We receive Personal Data directly from you when you provide us with such Personal Data, including without limitation the following:
First and last name
Email address
Mailing address
Telephone number
Birthday
Measurement
Instagram Account
Facebook Account
Credit Card Information (in conjunction with party payment processor)
Information Collected Automatically
We never you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, "cookie" information, the type of browser and/or device you're using to access our Services, and the page or feature you requested. "Cookies" are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device's acceptance of cookies, but this may prevent you from taking advantage of some of our features.
Our advertising partners may transmit cookies or request that we transmit cookies to your browser or device when you use our Services. If you click on a link to a third-party website or service, a third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we aren't responsible for their privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our Services, and those third parties may not honor "Do Not Track" requests you have set using your browser or device.
Some Personal Data is automatically collected when you use our Sites, such as the following:
IP address
Device identifiers
Web browser information
Page view statistics
Browsing history
Usage information
Transaction information (e.g. transaction amount, date, and time such transaction occurred)
Cookies and other tracking technologies (e.g. web beacons, pixel tags, SDKs, etc.) - For more information, please review our Cookie Policy
Location information (e.g. IP address, zip code)
Log data (e.g. access times, hardware and software information)
Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
Information Collected from Other Websites and Designer Pret’s Do Not Track Policy
Through cookies we place on your browser or device, we may collect information about your online activity after you leave our Services. Just like any other usage information we collect, this information allows us to improve the Services and customize your online experience, and otherwise as described in this Privacy Policy. Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the Services and after you leave our Services.
Audio and Video Recordings and Customer Support and Chat Conversations
If you opt for customization outfits through our website, we may monitor and retain the chat conversation, including for training purposes. We also capture audio and video recordings during video conferences and audio calls with you. Please do not use the chat feature or participate in video conference or audio calls with us if you do not consent to our monitoring and retention of chat conversations and video conference calls with you.
User-Submitted Information
As a general matter, we may ask you for information, or retain information, that you provide to us in order to provide our Services to you and to better serve you and our customer base. This category of information includes information submitted electronically, via phone, and in person through our stores. We may also combine this information with Personal Information to provide you with customized and personalized services.
We collect User-Submitted Information in the following ways:
Customize Orders
If you order a product from us, we request certain Personal Information from you, whether you access the Services from our Website or otherwise. You must provide contact information (including name, shipping address, and telephone number) and a payment method. We use this information for billing purposes, to fill your orders, and to communicate with you about your orders. If we have trouble processing an order, we will use this information to contact you.
We record what you order and associate it with your account profile. When you return an item, we may ask you for information about your experience, such as, if you wore it and for information regarding how it fits. We record that information to better personalize our Services for you and to improve our Services for others.
Personalization of Service
In order to improve your customer experience, we may request personal characteristics, such as your height, bust, dress size, style and fit preferences, your birthday, and the date and occasion for your rental. We may also ask for your feedback and rating of our products. All of this information is voluntary and helps us improve our Services by enabling us to create a tailored experience for you and our other customers. Although we believe that providing this information will improve the Services we can offer you and your experience of the Services, we will not require you to provide it. (Also, although we may request information about personal physical characteristics, we do not ask for uniquely identifying biometric information.) We may also collect geolocation information from your mobile device if you give us permission through your mobile device to do so.
Surveys or Contests
We may provide you the opportunity to participate in surveys or contests on our website or in connection with our Services. If you participate, we will request certain Personal Information. The requested information typically includes contact information (such as name and email address) and demographic information.
We may use this information to notify contest winners, award prizes, monitor traffic to our Services, improve the Services, and send participants an email newsletter.
Additional information practices (and terms and conditions) may apply to any survey or contest, which will be made available with the survey or contest. Please carefully review any additional information provided.
Third-Party Account Credentials
If you choose to provide us with your third-party account credentials to such services as Google or Facebook, you understand that some content and/or Personal Information may be shared between the third-party service and us. Any information collected by a third-party service will be used in accordance with that third party’s privacy policy, which we encourage you to review and consider.
Public Feedback (Reviews) and Discussion Boards
If you choose to post messages to public message areas, such as submitting reviews about the items you have worn or leaving feedback for others, that information may become available to anyone. We are not responsible for the use by others of the information you publicly disclose. Additionally, we may, but are not obligated to, collect the information you post in public message areas to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
Please be careful and closely consider disclosing any Personal Information in public message areas.
How We Use Your Information
The purposes and ways that we may use Personal Information about you are described throughout this Privacy Policy, often in connection with the kinds of Personal Information we collect. Other uses of Personal Information are described below.
In addition, we may use aggregate, statistical, and de-identified data, which does not specifically identify individuals for any purpose.
General Uses of Your Information
We generally use the information we collect, including Personal Information about you, for the following purposes:
- To Provide Our Services. We use your Personal Information to provide our Services to you, including:
- To present you with products, information, and content through the Services, including personalization of the Services.
- To process transactions, including financial transactions, related to your use of the Services.
- To assist you in finding a location to return an item, using the location or geolocation information you provide to us; and
- To respond to your questions or requests.
- For Communications and Marketing. We use your Personal Information to communicate with you and provide you with information about Designer Pret and our marketing partners.
- To Develop and Improve Our Services. We may also use your Personal Information as we work to continually improve our Services, our business, and our operations. For example,
- Analyzing usage or interest in certain features or identifying items and areas of interest to our customers.
- For Compliance, Fraud Prevention, and Safety. We may use your Personal Information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to:
- Protect our, your or others’ rights, privacy, safety, or property.
- Enforce the terms and conditions that govern the use of our Services, including for legal claims; and
- To prevent, identify, investigate and deter any fraudulent, harmful, unauthorized, or illegal activity.
- To Comply with Law. We may use your Personal Information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal processes.
- As Described or with Your Consent. We may use your Personal Information for any other purposes that we describe at the time we collect your Personal Information, or otherwise with your consent.
Communications from Us
We use your contact information to communicate with you about Designer Pret and our marketing partners in the following ways:
- To provide newsletters, marketing emails, or push notifications with special promotional offers, updates, and other relevant marketing content.
- To provide announcements about the Services.
- To communicate with you about the Services and your account, including updates about the status of your orders; and
- To verify your identity and address for your orders and rentals.
We may communicate with you via phone, email, text messages and push notifications to your mobile device. Standard call, message and data rates charged by your mobile carrier may apply to text messages or other communications received on your mobile device. See the Your Choices section for more information on how to manage your communication preferences.
Is Personal Information about me secure?
Your account is protected by a password for your privacy and security. If you access your account via a third-party site or service, you may have additional or different sign-on protections via that third-party site or service. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
How We Disclose Your Information?
We may disclose Personal Information about you, in general:
- As necessary to provide the Services.
- To service providers.
- For legal reasons or as required by law; and
- With your consent or at your direction.
The purposes and ways that we may disclose Personal Information about you are described below in more detail.
Service Providers
We may provide Personal Information to third parties for use in performing research and business functions (e.g., mailing, maintenance, security, data analytics, communications, CRM, database management services, credit card payment processing, or data hosting) on our behalf (our “service providers”). These service providers agree to use your Personal Information only in accordance with our instructions, with information used only as described in this Privacy Policy and for no other purpose than to provide the contracted-for services.
For Legal Reasons and As Required by Law
We may disclose Personal Information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Designer Pret, our users, the public, or others. We may also disclose Personal Information if we have a good-faith belief that doing so is required under applicable law, for example, if we receive a subpoena or other judicial or administrative order or otherwise required by law. This may include responding to legal requests from jurisdictions outside of the United States, where we have a good faith belief that the response is required by law in that jurisdiction.
With Your Consent or at Your Direction
We may disclose Personal Information when we have your consent, or you direct us to do so. For example, if you decide to participate in certain interactive areas or features of our Services, such as writing a product review, you consent to the disclosure of any personal information you provide in connection with your post.
We may also disclose aggregated or de-identified information that cannot reasonably be used to identify you. For example, Designer Pret engages in marketing and promotional activities with carefully screened brands, or “Partners,” during which we provide those Partners with aggregated or de-identified information. If Designer Pret processes, maintains or uses de-identified information, it will do so only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.
Your Choices
Access, Correction, and Deletion
Depending on where you reside, you may have the right to (1) request to know more about and access your Personal Information, (2) request deletion of your Personal Information, and (3) request correction of inaccurate Personal Information.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
To request access, correction, or deletion of your Personal Information, email us at trendy@designerpret. You can also access, correct, or delete certain information stored within your online account by logging into your account and visiting the “Profile” or “Your Membership” sections.
We may verify your request by asking you to provide information related to your recent interactions with us, such as your name, email, and mailing address. If we deny your request, you may appeal our decision by contacting us at trendy@designerpret.
Non-discrimination
We will not discriminate against you for exercising your privacy rights.
Cookies and Similar Tracking Technologies
Designer Pret uses cookies and similar tracking technologies to analyze visits to our websites and interactions with our communications to help us improve our website, services, and marketing campaigns. Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. You can also adjust certain cookie settings by clicking Do Not Sell My Personal Information. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Communications Preferences
You may opt out of receiving text messages or promotional emails from Designer Pret by following the instructions in those communications or by updating your communication preferences in your customer account. If you opt-out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications
With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
10. Security
We use reasonable security measures to protect against the loss, unauthorized access, misuse, alteration, and destruction of Personal Information under our control, both during the transmission and once we receive it.
Although we make good faith efforts to maintain the security of such Personal Information, no method of transmission over the Internet or method of electronic data storage is 100% secure, and we cannot guarantee that the information will remain free from unauthorized access, use, disclosure, or alteration. While we work hard to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent hackers or other unauthorized persons from illegally accessing or obtaining this information.
California Resident Rights
If you are a California resident, you have the rights outlined in this section. Please see the "Exercising Your Rights" section below for instructions regarding how to exercise these rights. If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at trendy@designerpret
Deletion
You have the right to request that we delete the Personal Data that we have collected from you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.
11. Contact Us
If you have questions, concerns or feedback regarding this Privacy Policy or our information practices, you can send an email to us at trendy@designerpret.
